False statement from POS Solutions
So it was good the newsagency industry adopted our invoice files as a standard for the industry invoicing. This statement was published by Bernard Zimmermann or POS Solutions yesterday. It is false....
View ArticleMore spin, spin, spin
Bernard Zimmermann one of the owners of POS Solutions is at it again, publishing false information to justify previously published false information. Yesterday he made a series of claims about me....
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Tom Cruise, Scientology and that book
I’ve just finished reading Tom Cruise: an unauthorised biography. While I am not a Tom Cruise fan, I was drawn to the book because of my own brush with Scientology when I purchased a software company...
View ArticleReplacing Easter eggs
For most of our 27 years in business we have given Easter eggs to everyone on the Tower team on the last working day before Easter. This year, we broke with tradition. Instead, we made a $1,000...
View ArticleNewsagents blackmailed on support
A newsagent called me to discuss my blog post about software companies which block access to some software functions if the annual software support fee is not paid. It is not the first time I had heard...
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The Bully of Bentonville
I have just finished reading The Bully of Bentonville by Anthony Bianco. This is a fascinating and upsetting book. Fascinating because it chronicles the growth of the massive Wal-Mart retail business...
View ArticlePOS Solutions, plagarism and Tower Systems
As far as I know, we are the only one to offer a fully integrated computer and security camera surveillance in retail anywhere. This is Bernard Zimmermann writing at his POS Solutions blog tonight....
View ArticleMeeting with POS software users
Tim Batt, one of our senior sales people, is covering a lot of ground this week heading up the second week of our national user meeting tour. He’s been to Melbourne, Geelong, Adelaide and, today,...
View ArticleBreach of copyright
A new customer of ours told us about a user meeting they attended not long when they were using software from another company. At the meeting a Director this other software company demonstrated our...
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The responsibility of market position
More than 50% of all newsagents with a newsagency point of sale system use our software. We have more sites than all of our competitors combined. Our nearest competitor is 40% of our size in terms of...
View ArticleHolding a grudge
I have got into some arguments over the years owning this business. Usually over issues which should have been ignored. No matter how brutal the argument, to either side, I am not one to hold a grudge....
View ArticleThe dilemma over payment
We face the difficult decision of whether to commence legal action against a customer for not paying for a system we installed seven months ago. There have been no complaints about the training or the...
View ArticleSoftware support fee warning
We have a support fee price list and charge the same to all users of our software based on the modules installed and the number of retail locations in which the software operates. Not all software...
View ArticleAccess POS is not Tower Systems
Despite what they might want internet browsers to think, Access POS is not Tower Systems. Access continues to pay to purchase the Tower Systems keyword on Google. They even headline their ad Tower...
View ArticleSmall businesses rely on software companies to adhere to standards
The recent GST debate here and at the blog run by POS Solutions provides newsagents with an excellent opportunity to compare our two businesses. Prospects can see for themselves our position on a...
View ArticleStatement on hardware prices
We have found one of our competitors telling prospects that we have increased hardware prices. A quick check of our website and printed price lists will show that hardware prices have not gone up this...
View ArticleThe obligation of software companies to competitors
Even though we like to think of ourselves as different from other software companies in the vertical markets in which we operate, we are realistic to know that small business retailers in these markets...
View ArticleBlocking a retailer from their business data
I received another call today from a newsagent blocked from their software because they do not wat to pay a support fee. Access to Tower Systems newsagency software is not blocked if you elect to not...
View ArticleHelping newsagents navigate the News Ltd Alpha mess
News Ltd late Friday afternoon announced major changes to the distribution of Alpha, Australia’s top selling men’s monthly magazine. News cut newsagent margin by 40% and is taking over home delivery...
View ArticleWORLD FIRST: Tower Systems software makes coffee
The latest release of Tower Systems software makes coffee! Latte, short black, cappuccino. You name it, the software will make it for you. A perfect cup every time. There is a button on the point of...
View ArticlePOS software theft
We found a business using an illegal copy our POS retail management software a few weeks ago. The receipts listed details for a different business in a different location. Unless a customer...
View ArticleCan you trust the recommendation?
One of our Account Managers visited a prospect this week and before the meeting started, the prospect asked why our software could not scan a particular type of product. The sales prospect had been...
View ArticleSome sales people say anything to try and get a sale
We won a sale recently against the Director of a competitor who claimed to have been a priest in order to impress the prospect. There was no mistaking the claim made during the pitch. He was never a...
View ArticleManaging a retail business by distance
We offer our retail partners a range of solutions for connecting with their businesses from a distance ranging from the more traditional remote desktop to more sophisticated links. These various...
View ArticleHelping retailers in tough times
Tower Systems helps retail customers of ours who are facing tough times. Our help includes consideration on support fees, business turnaround help, free training and other help designed to relieve the...
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